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The PetSaver Support Team is here to help! Please take a moment to fill out this short email prompt so we can better help you! You are also welcome to give us a call, we are available to help Monday – Saturday 9am-9pm and Sunday 10am-6pm

Webster (585)645-6355 // Greece (585)621-0890

Brighton (585)242-0808 Victor (585)678-9904

 


Common Questions & Solutions…


Click here to find our Address  

Click here to find our Phone Numbers

Click here to find our Store Hours 

 


Return Policy?

This prints at the bottom of each receipt,

Our policy is: “All of our food and treats come with a 30 day money-back guarantee.  The item must be in its original package, and must be accompanied by proof of purchase.  If you do not have your original receipt, we can print one as long as you gave a phone number with the original transaction. Dry goods can also be returned for a full refund if within 30 days. These must be in their original packaging AND in new condition. All other items, dry product beyond 30 days will be at the discretion of management based on individual manufacturer’s restrictions.  Dog chews and toys do not come with a guarantee unless otherwise stated on the product”

Please call or stop in regarding returns we would love to assist you.


Vet Pricing / When is the Next Vet Visit? 

All Vet info is on our website under services here is a direct link >Vet Clinic Info and Pricing<


Loyalty Points?

If you gave us your contact information you are automatically enrolled in the free PetSaver Club we will ask for your phone number each time you shop, this keeps track of your points for you! Points print at the bottom of each receipt, and are posted in each weekly pet newsletter email; how convenient! Points can be redeemed in store at any register. Click here to find out what your points are worth.

>Learn about the PetSaver Club Loyalty program by clicking here<


“Help I lost my receipt(s)”

If you give us your phone number at check out  we have all your receipts on file. we can print these at any time for you. for bulk receipts/Frequent buyer clubs etc. its always a good idea to give us a quick call for a heads up.